Refund policy

Last updated: April 3, 2026

Returns

Eligibility

• Returns are accepted within 14 days of purchase.
• Items must be returned in their original condition and include the original packaging where applicable.
• Proof of purchase is required for all returns.

Non-returnable items

• Sale and outlet items are sold as described and are not eligible for returns or refunds.

Non-fault returns

• For non-fault returns, including change of mind, incompatibility, or misuse, the customer is responsible for return shipping costs.
• A 10% restocking fee applies to all non-fault returns.
• A 2% transaction fee applies to all non-fault returns because Shopify does not refund transaction fees on processed payments.

Fault-related returns

• If a product is returned as faulty but our inspection confirms that it is in working condition, a 10% restocking fee will be deducted from the refund.

Refunds

Refund process

• Refunds are processed after we receive and inspect the returned item.
• Approved refunds are issued to the original payment method within 14 days.

Late or missing refunds

• If you have not received your ref'und within 14 days, please contact your bank or payment provider first.
• If the issue continues, please contact us.

Contact

If you need help with a return or refund request, please contact us before sending your item back.