Warranty Policy
Warranty Coverage
60-Day Warranty: We offer a money-back refund if the camera stops working within the 2-month warranty period due to a fault not caused by the customer.
We do not offer refunds for:
Accidental damage
Improper use or misuse
all accessories of the camera must be returned as well
Warranty Exclusions
The warranty does not cover:
- Outlet items.
- Damage caused by improper use, accidents, or external factors includes but is not limited to broken battery doors, lens damage, and body damage due to impact, water, or sand infiltration.
Valid Claims Process
- For valid claims, we will repair or replace or refund the camera within 14 working days after receiving it.
- The warranty starts the moment the camera is marked as delivered.