Items must be unused, in their original condition, and include the original packaging.
A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Outlet items are sold as described and are not eligible for returns.
Customers are responsible for return shipping costs, which are non-refundable.
Non-Fault Return
Customer are responsible for return shipping costs for non-fault returns (e.g., change of mind, incompatibility, or misuse).
A 10% restocking fee applies to all non-fault returns.
A 2% transaction fee will apply to all non-fault returns. This is due to Shopify's policy of not refunding transaction fees on processed payments.
Fault-Related Return
A 10% restocking fee will be deducted from the refund, if a customer returns a camera as faulty, but our inspection confirms it is in working condition.
Refund
Refund Process
Refunds are processed after we receive and inspect the returned item.
Approved refunds will be issued to the original payment method within 14 days.
Late or Missing Refunds
If you don't receive it within 14 days, please get in touch with your bank for further assistance.
